The only kind of business that doesn’t change is a closed business. Therefore at PL-UK we are looking at how we can grow the business by better supporting both our locum pharmacists and clients pharmacy operators.
As the person who set up the business six years ago, you might think that I’d be very prescious about the was the company runs but to be honest, I’ve never thought that I have all the answers.
So, in September I will be sending out a very open questionnaire to all our regular locum pharmacists and locum pharmacy technicians asking them how we can improve the service we provide. It’s a taken that everyone wants higher rates, however it’s the detail we are looking at including:
- Do you like the way we inform you of opportunities?
- Do you like the way we confirm bookings?
- Do we answer the phone quick enough?
- Would you make more bookings with PL-UK if we were open in the evenings?
- Would you use an iphone app to keep track of your bookings?
- Would you like PL-UK to develop an online diary so you can check your bookings?

obtained during summer in comparison to spring rates. Results to date show an increase in the number obtaining £25 per hour or more, rising from 47% in April ‘09 to 58% in August.