When I first became a pharmacist 17 years ago, a wise old pharmacist told me that the most important person in the shop is the pharmacy technician. When I became a manager for Boots sometime later, a wise old area manager that the most important person in the shop was not the shop supervisor but the pharmacy technician and this went on and on throughout my career in community pharmacy.
Why is it then that pharmacy technicians in the community get paid so poorly, especially when you compare them to NHS colleagues with similar qualifications? My personal belief is that pharmacy technicians are exploited in community pharmacy and the fact that a very high percentage of technicians are women is the main reason. We have found in cases where a particularly high percentage of employees are women that the reward associated with the job is much lower than where there is a mix of men and women performing a role. A very good example of this can be found in local government where councils are having to pay over £500 million in back pay to women on low pay http://www.lga.gov.uk/lga/core/page.do?pageId=4339139
In the NHS, most pharmacy technicians are part of a union and the union negotiate with the NHS on their members behalf. In addition the NHS went through the Agenda for Change programme which looked at each role are banded in with comparable jobs in other professions. To illustrate a normal band for a pharmacy technician in the NHS would be 5 or 6 and the salary range for these bands would be £20,202 to £32,662 with some pharmacy technician earning considerably more than that as they take on management roles.
So are pharmacy technicians the most undervalued resource? No, they are not undervalued but they are definitely the most under-rewarded.